SCREEN PROTECTION GUARANTEE

Xiaomi 12 Serie

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/global/service/warranty the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of the United Kingdom (hereinafter the “Consumer”). The commercial guarantee is offered by Xiaomi Technology UK Limited, having its registered office at 100 Brook Drive, Green Park, Reading RG2 6UJ, United Kingdom with registration number 11447538.

1. Scope

Consumers who purchase a Xiaomi 12 Serie (Xiaomi 12 Pro, Xiaomi 12) (hereinafter the “Product”) between the 15/03/2022 and 15/03/2023, at mi.com web page or any authorized reseller (online and offline) within the UK (hereinafter the “Territory”) and activate the Smartphone within the Territory, will be eligible to a ONE-TIME (1) free repair service at the locally authorized Xiaomi Service Center during the first SIX (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if needed, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the Xiaomi Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

2. Exclusions

This commercial guarantee shall not be applicable or cover to the following cases:
I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not be applicable in any of the following cases:
I. The Consumer does not or cannot disclose the invoice of the purchase or delivery bill;
II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller´s instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applible law.

End of document

XIAOMI SMARTPHONE INTERNATIONAL WARRANTY SERVICE FOR XIAOMI 12 PRO

Additionally to the consumer rights granted by legal warranty under the relevant laws and according to the terms which are published on: https://www.mi.com/global/service/warranty, consumers (hereinafter “Consumer(s)”) who purchase a smartphone Xiaomi 12 Pro (“Product”) from any official sales channel (online or offline) of Xiaomi in any of the countries described below in “Table 1” (hereinafter “Territory(ies)”) and activate the Product within the Territory between the 15th of March 2022 and the 15th of March 2023 (both dates inclusive), will be eligible for getting this International Warranty Service at the designated local Xiaomi´s Service Center (and which can be found under the following link: www.mi.com/global/support/xiaomi-iws. The consumer can select the local region on the website.

This Xiaomi Smartphone International Warranty Service is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

The period of the Xiaomi Smartphone International Warranty Service is TWENTY-FOUR (24) months calculated from the purchase date of the Product*.

IN ANY CASE, THIS INTERNATIONAL WARRANTY SERVICE DOES NOT LIMIT CONSUMER'S RIGHTS UNDER THE RELEVANT LAWS.

Table 1. Countries Covered by Xiaomi Smartphone International Warranty Service

Region	Country
Western   Europe	Germany,   Spain, Portugal, Italy, France, Netherlands, Belgium, Luxembourg, United   Kingdom, Ireland
Eastern   and Northern Europe	Poland,   Denmark, Sweden, Norway, Finland, Austria, Croatia, Czech Republic, Slovakia,   Hungary, Lithuania, Latvia, Estonia, Bulgaria, Greece, Romania, Slovenia
Southeast   Asia	Malaysia,   Thailand, Vietnam, Singapore, Philippines
Middle   East	UAE,   Saudi Arabia, Pakistan, Turkey
HTM	Hong   Kong, Macau, Taiwan
Latin   America	Mexico,   Chile, Peru, Colombia
CIS	Russia,   Belarus, Kazakhstan, Uzbekistan
Indonesia	Indonesia
Africa	Egypt,   Morocco, Nigeria, Kenya

The Xiaomi’s designated Service Center in the Territories will provide Consumers with warranty services permitted by local laws and which might include the following services:

1. In-warranty repair: for Products which are still under warranty, Consumers shall be requested to provide a valid purchase proof and/or warranty card, and after the Xiaomi’s Service Center detects and confirms that the warranty conditions are met (warranty conditions can be found under https://www.mi.com/uk/service/warranty), Consumers can enjoy in-warranty services.
2. Out-of-warranty repair: for Products which are not under warranty (i.e. warranty period has expired and/or the Product has out-of-warranty faults) defective spare parts can be replaced at the local Xiaomi’s Service Center with a charge (which might include spare parts cost, labor fee and logistics fee)*. Spare parts included on this out of warranty repair are: Motherboard, Screen, Battery, Battery cover and others.

*The availability of spare part and the price of spare parts and labor fee might vary depending on the local Xiaomi’s Service Center where the service is provided, please check in the local Xiaomi Service Center.

PLEASE NOTE THAT THE DIFFERENT XIAOMI SERVICE CENTERS PER TERRITORY MIGHT HAVE ITS OWN LOCAL REQUIREMENTS AND WILL BE SUBJECT TO LOCAL LAW. THEREFORE, SAFETY QUALIFICATION STANDARDS/MARKS AND THE APPEARANCE/FUNCTION MATERIALS OF THE PRODUCT MAY VARY AS, A RESULT OF THE SERVICE PROVIDED BY THE LOCAL XIAOMI SERVICE CENTER.

Exclusion
This International Service Warranty will not apply to the following cases:

1. The Xiaomi Smartphone International Warranty Service only supports the repair (in-warranty or out-of-warranty) of designated models in the covered Territories. (Replacements or refunds are excluded).
   
2. If Consumer does not provide all the necessary information to the Service Center to create a work order (i.e. name phone number, address, email address, IMEI of the device and fault), or to sign the repair authorization requested from the Service Center (if required).
   
3. For Xiaomi smartphones purchased through unofficial sales channels.

Moreover, this International Service Warranty will not cover the following cases when:

1. Smartphones not purchased and activated in the Territories in the “Table 1”.
   
2. Any modification, disassembly, or repair that is not authorized by Xiaomi.
   
3. Smartphones that exceed the time limit of the service stated at the location where the service is provided.
   
4. Only a refund or replacement is requested by Consumer.
   
5. The device cannot be used due to cross-region rather than device failure (for example, it does not support other regional network standards and cannot access the Internet, etc.).

- NOTHING IN THIS DOCUMENT SHALL LIMIT CONSUMERS’ RIGHTS UNDER APPLICABLE LAW -